Customer Service Policy

How to reach us

The easiest way to get in touch is through our Contact page. Tell us a little about your question and we'll take it from there.

How fast we reply

We aim to respond to every message within 24–48 hours. Around busy seasons responses can take a little longer, but we read every message and never leave you hanging.

What we can help with

• Order status and shipping updates.
• Returns and refunds (see our 60-day return policy).
• Finding the right shade or finish for you.
• Damaged, missing, or incorrect items.
• Product questions, advice, and feedback.

Tip for fastest help

Have your order number handy when you write to us—it helps us find your order instantly and solve things more quickly.

Our promise to you

If something isn't right, tell us. We'll do everything we reasonably can to make it right—because happy customers are the point of all of this.

All orders are in USD, ship free worldwide with duties and taxes included, and are covered by our 60-day return window. For anything else, our Contact page is always open.